Repeat the same exercise on “Function Discovery Resource Publication” as well. Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service. Make sure the service is started and startup type is “Automatic”. Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Open the Run window again, type “services.msc” and press ok to get services window. Open run again, type “%temp%” and press enter to get the temporary files. Under print server properties, go to drivers - remove any entry there as well.Īgain, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between. Delete any printer entry or any entry which says “Unknown device”. Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".Īlso, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Once in device manager, click on the view tab in the top & choose “Show hidden devices”. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Ĭlick the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu. Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them. If the issue persists, let's try to uninstall the printer drivers and then install it using Windows built-in drivers.įirst, unplug the USB cable from the printer if present. In this scenario, I would suggest here is to do a clean install of the printer software first and check. This definitely looks like an issue with the software/driver conflict. I take it as a privilege to share this platform with you. ![]() You are a valued HP customer and it is paramount to assist you here. Splendid effort and fabulous description of the issue before posting. Don't worry I'll do my best to help you with this. Chinese for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to HP Printer.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.Ĭlick on the YES button to reply that the response was helpful and/or to say “ Thank You ”. Hope this helps! Let me know how it goes. Refer to this document HP printer setup (Windows built-in driver) for help. Use Deskjet 990c driver if your printer is not listed. Install the printer using Windows built-in driver In this case, contact your Internet service provider to assign different names to both networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.Make sure the printer and the PC are connected to the same wireless network. This printer supports a 2.4GHz network only.Restart the router, the printer, and the PC.This model printer does not have a driver on the HP Support site due to its age. I understand you are not able to print from the Win PC. Chinese Etbasspicker, Welcome to the HP Support Community! I’m here to help. ![]()
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